Shipping policy

This Shipping Policy outlines important information regarding the shipment of items from our online store. Please read this policy carefully before placing an order to understand our shipping procedures, rates, and delivery options.

  1. Order Processing: a. All orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. b. Please note that certain items may have longer processing times due to their handmade nature or if they are made to order. This information will be clearly mentioned on the product page. c. We will notify you via email in case of any significant delays or if an item is out of stock.

  2. Shipping Methods and Delivery: a. We currently offer shipping within the United States and to select international destinations. The available shipping options and their associated rates will be displayed during the checkout process. b. We work with trusted shipping partners to ensure timely and secure delivery of your order c. The estimated delivery time will depend on the shipping method chosen and your location. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances, such as weather conditions or customs delays. d. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

  3. Shipping Rates: a. Shipping rates are calculated based on the weight, dimensions, and destination of the package. b. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm the total cost before making a purchase. c. For domestic orders above $35, we may offer free shipping. This information will be clearly stated on our website.

  4. International Shipping: a. For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are separate from the shipping cost and will be the buyer's responsibility. b. Please note that customs procedures and regulations vary by country. Delays in customs clearance may occur, which are beyond our control.

  5. Order Tracking and Notifications: a. You will receive email notifications at various stages of the shipping process, including order confirmation, shipment confirmation, and delivery updates. b. If you have an account with us, you can also log in to track the status of your order on our website.

  6. Shipping Address: a. It is your responsibility to provide an accurate and complete shipping address during the checkout process. We will not be held liable for any delays or delivery failures caused by an incorrect or incomplete address.

  7. Damaged or Lost Shipments: a. In the unlikely event that your package arrives damaged, please contact us within 3 business days of receipt. We may require photos or additional information to initiate a claim with the shipping carrier. b. If your package is lost in transit, please notify us, and we will work with the shipping carrier to resolve the issue.

  8. Returns and Exchanges: a. For information regarding returns and exchanges, please refer to our separate Return Policy.

Please note that this Shipping Policy is subject to change without prior notice. The most up-to-date version will always be available on our website. If you have any questions or concerns about our shipping procedures, please feel free to contact our customer support team, and we will be happy to assist you.